Help
Contact us
One email address for everything, answered by a person, usually within a few hours, seven days a week.
The one inbox we answer from
We don’t run a phone line or live chat; email lets us look at your order properly before we answer.
Details that speed up a reply
- Your order reference, which starts with ord_ and is on your receipt and order page.
- The username, post or video the order was for.
- What you expected and what you’re seeing, with a screenshot if it helps.
Requests we answer most weeks
- Refill: if your count dropped within 30 days of delivery finishing, include the order reference and we’ll top it up. See delivery and refill.
- Wrong username: email straight away; if delivery hasn’t started we can correct it.
- Refund: see the refund policy, then email us.
- Payment questions: the USD payments guide answers most of them.
We will never ask you for a password by email or anywhere else.
